ISO 45001:2018 Analisi del Contesto 20/01/21 - Sara Livretti - Group HSE Director - Aias ...
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ISO 45001:2018
Analisi del Contesto
20/01/21 – Sara Livretti – Group HSE Director 1
Ariston Thermo Group – Chi siamo e cosa facciamo
20/01/21 – Sara Livretti – Group HSE Director 2
Ariston Thermo Group – la nostra Vision e la nostra Mission
20/01/21 – Sara Livretti – Group HSE Director 3
ISO 45001: Lo Scopo dell’Analisi del Contesto
Minimizing risk and Maximizing opportunity
20/01/21 – Sara Livretti – Group HSE Director 4
Gli elementi del contesto
Comprendere l'organizzazione e il suo contesto
• comprendere i fattori esterni e interni che sono rilevanti per la
definizione della linea strategica dell’organizzazione e che possono
influenzare la capacita di conseguire i risultati attesi
• comprendere le esigenze e le aspettative dei lavoratori e di altre
parti interessate
20/01/21 – Sara Livretti – Group HSE Director 5
L’approccio all’analisi
• Raccogliere dati e informazioni che costituiranno la base
di riferimento per l’analisi
• Condurre l’analisi
• Condividere le risultanze dell’analisi con il Top
Management.
• Aggiornare l’analisi ogni volta che si renda necessario a
seguito di un cambiamento delle condizioni base e
comunque una volta all’anno
20/01/2021 – Sara Livretti - Group HSE Director 6
Raccolta delle informazioni
Fonti da cui raccogliere info per individuare fattori interni ed
esterni:
• Informazioni e riunioni interne documentate
• Articoli di stampa nazionale e internazionale
• Siti web
• Pubblicazioni di uffici statistici nazionali
• Pubblicazioni di enti governativi
• Pubblicazioni di associazioni professionali
• Conferenze e incontri con agenzie specialistiche
• Incontri con clienti
20/01/21 – Sara Livretti – Group HSE Director 7
Fattori esterni
• ambiente culturale, sociale, politico, giuridico, finanziario,
tecnologico, economico e naturale
• concorrenza di mercato, sia internazionale, nazionale, regionale o
locale
• introduzione di nuovi competitors, appaltatori, subappaltatori,
fornitori, partner e fornitori
• introduzione di nuove tecnologie, nuove leggi e regolamenti
• l'emergere di nuove occupazioni
• nuove conoscenze sui prodotti e il loro effetto su salute e sicurezza
• fattori chiave e tendenze rilevanti per l'industria o il settore che
hanno un impatto sull'organizzazione
• rapporti con parti interessate e loro valori e percezioni
20/01/21 – Sara Livretti – Group HSE Director 8
Fattori interni
• struttura organizzativa, ruoli e responsabilità
• politiche, obiettivi e strategie che sono in atto per raggiungerli
• capacità, intese in termini di risorse, conoscenze e competenze (es. budget
,tempo, risorse umane, processi, sistemi e tecnologie)
• sistemi informativi, flussi informativi e processi decisionali (sia formali che
informali)
• introduzione di nuovi prodotti, materiali, servizi, strumenti, software, locali
e attrezzature
• rapporti con lavoratori, i loro valori e la loro percezione
• cultura radicata dell'organizzazione
• standard, linee guida e modelli adottati dall'organizzazione;
• rapporti contrattuali con appaltatori e soggetti a cui sono affidate attività in
outsourcing
• organizzazione dell'orario di lavoro
• condizioni di lavoro
20/01/21 – Sara Livretti – Group HSE Director 9
Parti Interessate
• i lavoratori
• le autorità giuridiche e preposte alla vigilanza (locali, regionali,
statali / provinciali, nazionali o internazionali)
• la Corporate
• i fornitori, appaltatori e subappaltatori
• i appresentanti dei lavoratori
• le organizzazioni sindacali
• gli azionisti, clienti, visitatori, comunità locale
• i clienti, unità sanitarie e altri servizi per la comunità, media,
università, associazioni di imprese e organizzazioni non
governative (ONG)
• le associazioni per la salute e sicurezza sul lavoro, professionisti
della salute e della sicurezza sul lavoro.
20/01/21 – Sara Livretti – Group HSE Director 10Gli strumenti
• SWAT Analysis (Strengths, Weaknesses, Opportunities Threats)
• PESTLE Analysis (Political, Economic, Social, Technological, Legal, Environmental)
20/01/21 – Sara Livretti – Group HSE Director 11La testimonianza di Ariston Thermo
Internal and external issues of Group's context risks and opportunities
1 - IDENTIFICATION OF INTERNAL AND EXTERNAL ISSUES OF THE CONTEXT 2 - ANALYSIS OF RISKS AND OPPORTUNITIES RELATED TO INTERNAL AND EXTERNAL ISSUES
DESCRIPTION OF
APPLICABLE DESCRIPION OF COMPLIANCE ACTUAL LEVEL CLASS OF
ISSUE MACRO-CLASSIFICATION TYPICAL ELEMENTS OF THE CONTEXT RISKS OPPORTUNITIES NECESSARY ACTIONS (IF PRIORITY NOTE
[yes-no] THE ISSUE TO OBLIGATION OF CONTROL CONTROL
REQUIRED)
The cultural, social, political, legal, financial,technological, economical and necessary actions if required
External A) Health and Safety Conditions natural surraundings and market competition, whether international, select select are treated in the HSE.MD038
national, regional or local; HSE Acion Tracker
introduction of new competitors, contractors, subcontractors, suppliers,
External A) Health and Safety Conditions partners and providers, new technologies, new laws and the emergence of select select
new occupations
External A) Health and Safety Conditions new knowledge on products and their effect on health and safety select select
key drivers and trends relevant to the industry or sector having impact on
External A) Health and Safety Conditions select select
the organization
relationships with, as well as perceptions and values of, its external
External A) Health and Safety Conditions select select
interested parties
1. Environmental matrix (water, air, land use, flora and fauna, etc.) that can
affect the Organization’s purposes, or be affected by its environmental
External B) Environmental conditions aspects (e.g. presence of protect animal and plant species, potential select select
emergency situations (such as earthquakes, flooding risk and drought)
related to climate changes
2. Presence of external contamination conditions or poor quality of
External B) Environmental conditions environmental matrix that can affect the site in exam (e.g. drawing of select select
contaminated water from river or groundwater)
External B) Environmental conditions 3. Availability of resources needed (e.g. water drawing, raw material) select select
C) Social-
1. Environmental themes (whether international, national, regional, local)
External Economic/Political/Cultural select select
significant to local communities
circumstances
C) Social-
External Economic/Political/Cultural 2. Presence of international, national, regional, local associations select select
circumstances
C) Social-
External Economic/Political/Cultural 3. Social-political themes (riots, strikes, coup, etc.) select select
circumstances
D) Technological/Financial-
1. Potential access to european/regional fundings in order to implement
External Economic/Competitive select select
environmental interventions or technology innovations
circumstances
D) Technological/Financial-
2. Potential access to instruments reserved to certified Organizations (e.g.
External Economic/Competitive select select
insurance product etc.)
circumstances
D) Technological/Financial-
External Economic/Competitive 3. Potential access to new market with “green” plan and quality standards select select
circumstances
D) Technological/Financial-
4. Positioning of products and services in relation to competitors (ISO
External Economic/Competitive select select
certification, Ecolabel, EPD, CE, etc.)
circumstances
5. Availability of infrastructures (water, gas, energy, roads and transports,
D) Technological/Financial- waste recycling plant, drainage, purification plant, etc.) to guarantee
External Economic/Competitive environmental performance and quality level (e.g. continuity of production select select
circumstances and services, adequate technologies, availability of environmental
certification, etc.)
D) Technological/Financial- 6. Availability of suppliers (of raw material, outsourced processes and
External Economic/Competitive internal service) with environmental and quality certification (ISO-EMAS select select
circumstances certification, Ecolabel, EPD, CE, etc.)
1. Potential access to benefit deriving from regulations (e.g. reduction of
External E) Legal/Regulatory circumstances select select
bank guarantee, extension of authorization durations).
External E) Legal/Regulatory circumstances 2. Normative development with new requirements and aggravated penalties select select
20/01/21 – Sara Livretti – Group HSE Director 12La testimonianza di Ariston Thermo
Internal and external issues of Group's context risks and opportunities
1 - IDENTIFICATION OF INTERNAL AND EXTERNAL ISSUES OF THE CONTEXT 2 - ANALYSIS OF RISKS AND OPPORTUNITIES RELATED TO INTERNAL AND EXTERNAL ISSUES
DESCRIPTION OF
APPLICABLE DESCRIPION OF COMPLIANCE ACTUAL LEVEL CLASS OF
ISSUE MACRO-CLASSIFICATION TYPICAL ELEMENTS OF THE CONTEXT RISKS OPPORTUNITIES NECESSARY ACTIONS (IF PRIORITY NOTE
[yes-no] THE ISSUE TO OBLIGATION OF CONTROL CONTROL
REQUIRED)
The cultural, social, political, legal, financial,technological, economical and necessary actions if required
External A) Health and Safety Conditions natural surraundings and market competition, whether international, select select are treated in the HSE.MD038
national, regional or local; HSE Acion Tracker
introduction of new competitors, contractors, subcontractors, suppliers,
External A) Health and Safety Conditions partners and providers, new technologies, new laws and the emergence of select select
new occupations
External A) Health and Safety Conditions new knowledge on products and their effect on health and safety select select
key drivers and trends relevant to the industry or sector having impact on
External A) Health and Safety Conditions select select
the organization
relationships with, as well as perceptions and values of, its external
External A) Health and Safety Conditions select select
interested parties
1. Environmental matrix (water, air, land use, flora and fauna, etc.) that can
affect the Organization’s purposes, or be affected by its environmental
External B) Environmental conditions aspects (e.g. presence of protect animal and plant species, potential select select
emergency situations (such as earthquakes, flooding risk and drought)
related to climate changes
2. Presence of external contamination conditions or poor quality of
External B) Environmental conditions environmental matrix that can affect the site in exam (e.g. drawing of select select
contaminated water from river or groundwater)
External B) Environmental conditions 3. Availability of resources needed (e.g. water drawing, raw material) select select
C) Social-
1. Environmental themes (whether international, national, regional, local)
External Economic/Political/Cultural select select
significant to local communities
circumstances
C) Social-
External Economic/Political/Cultural 2. Presence of international, national, regional, local associations select select
circumstances
C) Social-
External Economic/Political/Cultural 3. Social-political themes (riots, strikes, coup, etc.) select select
circumstances
D) Technological/Financial-
1. Potential access to european/regional fundings in order to implement
External Economic/Competitive select select
environmental interventions or technology innovations
circumstances
D) Technological/Financial-
2. Potential access to instruments reserved to certified Organizations (e.g.
External Economic/Competitive select select
insurance product etc.)
circumstances
D) Technological/Financial-
External Economic/Competitive 3. Potential access to new market with “green” plan and quality standards select select
circumstances
D) Technological/Financial-
4. Positioning of products and services in relation to competitors (ISO
External Economic/Competitive select select
certification, Ecolabel, EPD, CE, etc.)
circumstances
5. Availability of infrastructures (water, gas, energy, roads and transports,
D) Technological/Financial- waste recycling plant, drainage, purification plant, etc.) to guarantee
External Economic/Competitive environmental performance and quality level (e.g. continuity of production select select
circumstances and services, adequate technologies, availability of environmental
certification, etc.)
D) Technological/Financial- 6. Availability of suppliers (of raw material, outsourced processes and
External Economic/Competitive internal service) with environmental and quality certification (ISO-EMAS select select
circumstances certification, Ecolabel, EPD, CE, etc.)
1. Potential access to benefit deriving from regulations (e.g. reduction of
External E) Legal/Regulatory circumstances select select
bank guarantee, extension of authorization durations).
External E) Legal/Regulatory circumstances 2. Normative development with new requirements and aggravated penalties select select
20/01/2021 – Sara Livretti - Group HSE Director 13La testimonianza di Ariston Thermo
DETECTION MODE OF
INTERESTED PARTIES' CURRENT KPIs DEPARTMENTS DESCRIPTION OF
POSSIBLE KPIs / COMPLIANCE TO
INTERESTED PARTIES MAIN AREA TOPIC NEEDS & EXPECTATIONS NEEDS AND NAME APPLICABLE RISKS OPPORTUNITIES (ACTUAL LEVEL OF INVOLVED / NECESSARY ACTIONS (IF NOTE
REPORTS OBLIGATION
EXPECTATIONS CONTROL) PROCEDURES / PRAXIS REQUIRED)
SATISFACTION
Willingness to share
Associations of the Group’s Mutual exchange of
Q / HSE Best practice experiences about best No. of issues
activity sectors information
practices
Willingness to collaborate to
Associations of the Group’s the activities of the
Q / HSE Research Co-makership Projects No. of projects
activity sectors association (project,
research, work’s group, etc.)
Associations of the Group’s Data supply on periodical Statistic at Administration
Q / HSE Data Data delivery
activity sectors basis dep
No. of codes of products'
Customers Q / HSE Product Wide products' range Wide catalogue
portfolio
No. of new codes launched
Customers Q / HSE Product Innovation New products introduction
every year
CL12
Customers Q / HSE Product Reliability Defectiveness
Customer PPM (B2B)
No. of technical /
Technical and Enviromental Technical / environmental
Customers Q / HSE Product environmental data download
data availability data sheet & use information
from the company website
Customers Q / HSE Product Help desk support Help desk presence Help desk report
Products / services with low Absence of hazardous No. of products per energy
Customers Q / HSE Product
environmental impacts substances in products class
Production process compliant Good HSE performance and
Customers HSE Production with HSE international membership to international External certifications
Standards HSE/Ethical Organizations
Sales Order Fulfillment Index
Customers Q / HSE Distribution / logistic Shorter lead time Average lead time declared (SOFIX) - for Thermic
Comfort
Logistic errors report
Customers Q / HSE Distribution / logistic No logistic errors Logistic errors declared (products damaged / missing
/ wrong)
Average selling price
Low prices
Customers Q / HSE Sales conditions Commercial condition DSO (Days Sales
Favourable payment terms
Outstanding)
Widespread distribution in
Customers Q / HSE After sales Widespread in market the territory of customer Survery reports
services
Effectiveness
Quickness
Survery reports
Customers Q / HSE After sales Courtesy Ad hoc survey
Extended warranty sales
Extended warranty
availability
Customers Q / HSE After sales Help desk support Help desk presence Help desk report
Brand ranking website (for
example: RepTrak 2017,
Customers Q / HSE Brand reputation Global Ranking increasing Brand ranking
https://www.rankingthebrand
s.com)
Presence of management
system certification (ISO-
Customers HSE Brand reputation Environment friendly No. of certificated sites
EMAS) and/or product
certification (Ecolabel, EPD)
Potential initiatives and
Customers HSE Brand reputation Environment friendly voluntary environmental No. of yearly initiatives
projects of the Group
To have a say about new
Customers Q / HSE Voice of the customers products / new features
demand satisfying
Complains management
process
Customers' complains report
20/01/21 – Sara Livretti – Group HSE Director 14
To have a say about new
Value proposition Market research report and
Customers Q / HSE Voice of the customers products / new features20/01/21 – Sara Livretti – Group HSE Director 15
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